Privacy Policy

1. Introduction

At 5 Points Productions ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, use our mobile app, or attend our attractions.

By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Purchase tickets: Name, email address, phone number
• Sign waivers: Name, signature, date of birth, emergency contact information
• Create an account: Email address, chosen username, password (encrypted)
• Contact us: Any information you include in your communications

2.2 Payment Information

All payment transactions are processed by Stripe, a third-party payment processor. We do not store your credit card numbers or full payment information on our servers. Stripe may collect and process payment information according to their own privacy policy.

2.3 Automatically Collected Information

When you use our website or mobile app, we automatically collect:

• Device information: Device type, operating system, browser type
• Usage data: Pages visited, features used, time spent in the app
• Location data: Approximate location (for Apple Wallet and Google Wallet pass relevance)
• Firebase identifiers: Anonymous or authenticated user IDs for analytics and authentication
• IP address: For security and analytics purposes

2.4 Cookies and Tracking

We use minimal tracking technologies, primarily Firebase Analytics, to understand how users interact with our services and improve user experience. You can disable cookies through your browser settings, though this may limit some functionality.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Ticket delivery: To process your purchase and deliver tickets via email or the mobile app
• Waiver management: To maintain required liability waivers and verify guest eligibility
• Email communications: To send order confirmations, updates, and promotional emails (via Customer.io)
• Push notifications: To send timely updates about your visit, special offers, and important alerts (with your permission)
• Rewards tracking: To manage your NFC card collection and rewards program participation
• Analytics: To understand user behavior and improve our services
• Customer support: To respond to your questions and provide assistance
• Legal compliance: To comply with legal obligations and protect our rights

4. Third-Party Services

We use the following third-party services that may collect and process your information:

These third-party services have their own privacy policies governing how they collect and use your data. We encourage you to review their policies.

5. Data Sharing

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers: With third-party services listed above that help us operate our business
• Legal requirements: When required by law, court order, or government request
• Business transfers: In connection with a merger, acquisition, or sale of assets
• Protection of rights: To protect our rights, property, safety, or that of our users

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Ticket purchases: Retained for accounting and tax purposes (minimum 7 years)
• Liability waivers: Retained permanently for legal protection
• Account data: Retained until you request deletion or close your account
• Analytics data: Aggregated and anonymized data may be retained indefinitely

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing emails at any time via the unsubscribe link
• Disable push notifications: Turn off push notifications in your device settings
• Data portability: Request your data in a portable format

To exercise these rights, contact us at contact@5pointshaunt.com

8. Children's Privacy (COPPA Compliance)

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without parental consent.

For guests under 18, we require a parent or guardian to sign the liability waiver, which may include the minor's name and date of birth.

If we discover that we have inadvertently collected information from a child under 13 without proper parental consent, we will delete that information immediately. If you believe we have collected such information, please contact us at contact@5pointshaunt.com

9. Security Measures

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• Encryption of data in transit (HTTPS/TLS)
• Secure authentication via Firebase
• Regular security audits and updates
• Access controls and authentication for our systems
• Payment data handled exclusively by PCI-compliant Stripe

However, no system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Effective Date" at the top of this policy.

For material changes, we will notify you via email or through a notice on our website or app. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: